REFUNDS & WITHDRAWALS

This policy does not apply to International Students. International Students seeking a refund must contact an International Student Support Officer.

FULL REFUND CONDITIONS

• A course/qualification or unit is cancelled or re-scheduled to a time unsuitable to the student;
• A student is not given a place due to maximum number of places being reached; or
• A student accepts an offer of a place in a university. In this situation, students must provide a copy of the letter of offer with their refund application.

Please note that in all cases, refunds are not automatically made. Students must request a refund by filling in the "Refunds & Withdrawals" form which is available from the Administration Office.

PARTIAL REFUND CONDITIONS

A partial refund will be granted if students who withdraw for reasons other than those outlined above, and who lodge a withdrawal form prior to or within four weeks (20 working days) of commencing their unit or their program of study or before 25% of delivery has been concluded (whichever is sooner) will be eligible for a full refund of their course fee and 50% of the resource fee paid.

PRO-RATA REFUND CONDITIONS

Pro-rata refund of fees and charges may be approved if students withdraw for reasons of personal circumstances beyond their control. For example:

• Serious illness resulting in extended absence from classes; or
• Injury or disability that prevents the student from completing their program of study

In all cases, relevant documentary evidence (for example, medical certificate) is required.

INELIGABLE REFUND CONDITIONS

No refund will be granted if:

• A withdrawal/application for refund is submitted that does not meet the previously listed requirements. (No refund applies to modules/units of competency not yet commenced if the application is lodged after the specified period – as they are part of a course/program of study).
  
• Because of the ceiling of Tuition Fee charges, full time students who withdraw from a single module/unit of competency may not, in some instances be entitled to a refund.

CLOSING DATE FOR REFUNDS BASED ON CONCESSIONAL ENROLMENTS

• Students who do not have concession cards at the time of enrolment must pay full fees.
• Students may claim a refund to adjust their fees to the concessional rate if they are able to obtain a concession card and present it at the Institute before a roll is resulted. (Challenger Institute will accept a temporary notice from the relevant organisation that an allocation of a concession card is pending).

STUDENTS WHO WITHDRAW WHILE ON A PAYMENT PLAN (INSTALMENT PLAN)

In situations where a student owes more than the refund due, a new Fees Payment agreement will be issued and their outstanding debt amended.

Please note that if students do not officially withdraw, within the limits as previously explained, they will still be liable for full payment of any outstanding fees.

Workplace Skills Development short courses

1. Cancellations made less than 7 days will incur a 10% or minimum of $30 cancellation fee.
2. Refunds will not be issued for exemptions once a course has commenced.
3. In case of insufficient enrolments, students will be advised seven (7) days prior to course start date and a full refund will be issued by Challenger Institute of Technology.
   

Lifestyle & Leisure short courses

1. A course is cancelled or re-scheduled to a time or location unsuitable to the student.
2. A student is not given a place due to the class being full.
3. A student withdraws prior to course commencement due to a serious illness, injury or disability that prevents the student from attending the course (Medical certificate is required).
4. After the start of classes a pro-rata refund of the tuition fee may be considered for serious medical reasons ONLY (Medical certificate is required)

Note: Students must withdraw in writing to a course by filling in a "Refunds & Withdrawals" form available from the Administration Office.  If students do not officially withdraw, students may still be liable for full payment of any outstanding fees

Issue Date: 24 August 2010
Use with Fees and Charges policy Q10.409/1